About a week or so ago my partner and I were swimming at our local community pool. We were enjoying each others' company in what one of my best friend's would call a "disgustingly cute" way when a lifeguard approached us asking us not to kiss. He said he received complaints of us kissing so we must stop immediately. I pointed out to him that there were other couples (straight couples) also engaging in the same activity who were not approached by neither him nor any other lifeguard. He just stated that we have to quit kissing and walked away.
I was left under the impression that the lifeguard was not only an agent of homophobia but quite possibly homophobic as well. He would not discuss the matter and restated that we're not allowed to kiss.
The next morning I wrote a well penned letter to the manager of the facility and CC'd it to the mayor and council. Within twelve minutes I received a reply from a concerned councillor, who it turned out also has a gay son. She took up the issue and met with the pool management and ensured I received a letter in reply. Both myself and the councillor found the reply to be sterile and bureaucratic-sounding while not addressing the nature of the incident.
Today I met with this councillor over coffee where she discussed what the outcome is and how my writing this letter will affect future policy and decision making. She stressed that me voicing our experience and displeasure to management and council has started a dialogue on diversity and inclusion.
Most the time when I write letters I do receive form letter-esque or dismissive replies, such as in this case. I tend to follow up again, like I did here. But the difference with this situation is that a councillor took the time to take up this issue, follow it through, and follow up with me in person to let me know how seriously the issue was taken. What a wonderful feeling to know that I've made a difference!
Just for fun...